Error message | Resolution |
---|---|
App error: Catalog could not be reached | Verify firewall settings.'Catalog' refers to AppSource. This message indicates that the user cannot access AppSource. |
APP ERROR: This app could not be started. Close this dialog to ignore the problem or click 'Restart' to try again. | Verify that the latest Office updates are installed, or download the update for Office 2013. |
Error: Object doesn't support property or method 'defineProperty' | Confirm that Internet Explorer is not running in Compatibility Mode. Go to Tools > Compatibility View Settings. |
Sorry, we couldn't load the app because your browser version is not supported. Click here for a list of supported browser versions. | Make sure that the browser supports HTML5 local storage, or reset your Internet Explorer settings. For information about supported browsers, see Requirements for running Office Add-ins. |
Affected browsers | Affected platforms |
---|---|
Internet Explorer, Microsoft Edge | Office on the web |
%LOCALAPPDATA%MicrosoftOffice16.0Wef
.~/Library/Containers/com.Microsoft.OsfWebHost/Data/
folder.~/Library/Containers/com.microsoft.{host}/Data/Library/Caches/
where {host}
is the Office host (e.g., Excel
)~/Library/Containers/com.microsoft.{host}/Data/Library/Application Support/Microsoft/Office/16.0/Wef/
where {host}
is the Office host (e.g., Excel
)com.microsoft.Office365ServiceV2/Data/Caches/com.microsoft.Office365ServiceV2/
window.location.reload(true)
from JavaScript in the add-in to force a reload. Alternatively, you can reinstall Office.